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Victoria Police Department
Contact Us Compliments, Questions or Concerns

Compliments, Questions or Concerns

Compliments

The members of the Victoria Police Department are committed and dedicated to protecting and serving the citizens of Victoria and Esquimalt. They are committed to making our communities safer by providing service to its citizens through integrity, professionalism, accountability, trust and respect.  The well-being of citizens and members is always a priority.

If you have had a positive experience with a member of the Victoria Police Department or have recently observed a member of the Victoria Police Department who you feel is worthy of a compliment, we would like to hear from you. We are extremely proud of our members and your comments are greatly appreciated.

If you would like to make a compliment/comment, complete the form below.

Questions or Concerns

If you simply want the Victoria Police Department and the OPCC to know about your concerns, but do not wish to participate in the formal complaint process, you may file a Questions or Concern directly with us.  Your Question or Concern will be accepted by the Victoria Police Department and shared with the OPCC. We will attempt to resolve your Question and Concern. 

  1. Contact the on duty Patrol Division Watch Commander at 250-995-7654.
  2. Attend the Victoria Police Department at: 850 Caledonia Ave., Monday to Friday 8:30am to 4:30pm.
  3. Complete the form below.

Question or Concern FAQ

What is a Question or Concern?

Question or Concern Complaints generally have to do with police conduct that causes a member of the public to be upset, worried or disturbed.

How is a Question or Concerns different from a Registered Complaint?

Questions or Concerns generally cause a member of the public to be upset, worried or disturbed, while a Registered Complaint typically include an allegation of police officer misconduct.

Questions or Concerns are generally resolved within 10 days, while Registered Complaint investigations (which are deemed admissible by the OPCC) must be completed within six (6) months.

Your right to make a complaint against the Victoria Police Department is set out in the B.C. Police Act. This law affects all municipal police in British Columbia.

How can I submit a Question or Concern?

You can share your question or concern with the Victoria Police Department by attending in person, by sharing your question or concern by telephone, or by completing the form above.

The VicPD is committed to ensuring that your question or concern will be received, considered and managed in a professional manner. The person receiving the question or concern has a duty to:

  • assist you and record your question or concern
  • share your concern with the OPCC
How will my Question or Concern be resolved?

Questions and concerns provide police with important feedback and give them the opportunity to respond to members in their communities.  Your concern will be documented and an effort made to discuss, share information and provide clarification. If you have information which you believe is relevant to your question or concern, this may also be considered, documented or accepted.

The Question or Concern process facilitates communication. This may result in the sharing of perspective, or a more detailed explanation which may satisfy your question or concern. VicPD seeks to provide a high level of service and accountability to all members of the community.

What happens to a Question or Concern that is not resolved to my satisfaction?

If you are not satisfied that your question or concern has been appropriately addressed, you may initiate a Registered Complaint with the OPCC. Complaints | Victoria Police Department